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We’re sure you have questions about your upcoming trip and traveling to a foreign country. We’re here to help and have compiled a list of Frequently Asked Questions. 

Don’t find what you’re looking for? No problem. Send us an email with your questions and concerns, and a Travel Pioneers vacation designer will get back to you shortly.  

General information about Travel Pioneers

What types of vacations do you provide?

At Travel Pioneers, we are a team of passionate experts who specialize in designing unique and authentic luxury vacations in Costa Rica, Belize, Nicaragua, Panama, Guatemala, and Colombia. One thing that sets us apart from other DMCs is that all our itineraries are fully customized and tailored-crafted to each client’s interests and expectations. Among our most frequent customers are honeymooners, couples, and families wanting the most authentic, targeted, and nature-based experiences. About Us 

Is Travel Pioneers Family Friendly?

Yes, we welcome small and extended families alike and are more than happy to plan activities to suit all ages and preferences. In fact, Travel Pioneers’ owners and most of our travel curators have families themselves and know firsthand what it takes to make a family vacation truly spectacular.

We work with a large collection of trusted tour and hotel providers to ensure that every experience is safe, fun, and of the highest quality. Throughout the years, we’ve planned, designed, and created unforgettable customized trips for our clients as well as our own families.

What do you need to create the first trip proposal?

In addition to how many people are in your group, your estimated travel date, and an approximate budget, we’d like to know more about your hobbies and interests.

Tell us about yourself and your companions. What experiences would you like to have while you explore the wonders of Central America and/or Colombia? Are you inspired by culture, exotic cuisine, or the great outdoors? Let us know what moves you and makes you happy, and we’ll design a vacation itinerary to match. CRAFT YOUR TRAVEL.

Do I have to pay for the first trip proposal?

No, the first itinerary is free.

Can I contact Travel Pioneers with questions or concerns during my trip?

Can I contact Travel Pioneers with questions or concerns during my trip? Yes, we are here to assist you with every detail of your travel plans while you enjoy your
vacation to any of the unique destinations we offer. We are available 24/7. You can text or call us using WhatsApp at the following numbers or send us an email at     

During office hours:    +(506) 4070 0691
24-Hour Mobile Number:    +(506) 8531 2138

What happens if I have to cancel a prepaid trip?

We understand that circumstances can change unexpectedly, our goal is to always offer our clients the highest standards of quality and service, according to our reservation policies. The following chart details our Travel Pioneers vacation cancellation policy. Please keep in mind that Travel Pioneers is also held financially responsible for tour and hotel provider cancellations.


                                                                                              Travel Pioneers Cancelation Policies*


Number of days before departure Cancellation penalty
More than 60 days 10% non-refundable deposit + expenses (**)
60-46 days 30% + expenses (**)
45-31 days 60%
30-16 days 70%
15 days or less prior to arrival 100%

                                                                      (*) Payment terms and cancellation policies may change.



Special payment and cancellation terms apply for holidays and festive seasons according to our providers’ terms & conditions (i.e., Easter, Christmas, New Year, etc.). This includes a 50% deposit upon booking. Final reservation payments are due on or before September 1st. 

Under Force Majeure circumstances and analysis, Travel Pioneers may be able to provide flexible policy enforcement. Please speak with your travel agent for more information.

(**) Expenses refer to specific items that require a deposit to secure the booking. These items are not included in the non-refundable deposit.

Such expenses may include airlines, hotels, charters, and other special services. Please note that these items may have different cancellation terms than those established by Travel Pioneers, as well as black-out dates with specific policies, all of which shall be duly explained in the proposal and booking confirmation.


What forms of payment do you accept, and what is the payment process?

We accept the following forms of payment: International Bank Wire Transfer and Major Credit Cards through the online payment (link) option.

How far ahead of my travel dates should I contact Travel Pioneers?

We recommend you contact us as early as possible with your preferred dates of travel. The more time we have to plan the perfect vacation itinerary, the more likely we are to secure specific hotel and destination reservations. 

What are your most recommended destinations?

As true destination specialists, we are here to guide and consult you. Let us know more about yourself and your travel companions, and we’ll propose a selection of unforgettable activities to match your dreams and expectations. For example, are you interested in one country or activity, or do you want us to build an itinerary where several different experiences are woven together? We can combine countries or provide an intimate, in-depth exploration of one country in particular. 

For more information about our destinations, please visit Destinations. If you´d like more detailed information or a sample itinerary, please contact one of our Experience Experts.  Contact Form.

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